Shipping and Delivery:

Q. Do you ship outside of the USA?
A. Yes! We ship our bags worldwide.  To get a shipping quote, you can add the bag to your cart, and then fill in your info at the bottom of the page.

Q. What Shipping methods do you offer?
A. You can choose UPS or USPS to ship your items.  We offer everything from ground to next day.

Q. How long does it take to get my shipment?
A. This depends on what method of shipping you choose. 

Q. If I order my bag today, when will it ship?
A. If you order your bag before 12:00pm on Monday – Thursday, you bag will ship the same day.  If you place your order after 12:00pm, your bag will ship the next day.  Any orders made after 12:00pm on Friday will ship on Monday.

Returns:

At Kelly Moore Bag, we want your experience to be a great one!  If for any reason, you are not happy with your Kelly Moore Bag, you can return your product, in perfect condition, within 7 days of receiving your bag.
Prior to returning your product, please contact us at sales@kellymoorebag.com to request a return.  In this email, include the word, “return” in the subject line, and please detail why you are returning your product. 
Once we approve your return, you can return your bag to the address we provide. Please include a copy of your original sales receipt as well as a print out of our email correspondence. We will credit your account within 7 business days of receiving your return.  Shipping and Handling fees are non-refundable.  All returns are subject to a $15 restocking fee.

Exchanges:

If you would like to exchange your Kelly Moore Bag, please contact us at sales@kellymoorebag.com for further instructions.

Warranty:

Your Kelly Moore Bag is covered under a general manufacturer's warranty for 1 year from the date of your purchase.  This warranty only includes defects in workmanship and manufacturing.
This warranty does not include scratches or tears of the surface of your bag due to misuse or abuse. This warranty does not include the wear of materials that may occur after extended use of the product. This warranty does not cover any loss of equipment or time.  If the damage to your Kelly Moore Bag falls within our warranty, we will be happy to replace or repair your bag. We reserve the right to refuse warranty based on customer service discretion.
If you have any questions, please contact us at sales@kellymoorebag.com.  Please type “warranty” in the subject line.

Privacy & Security

We understand the importance of privacy and credit card fraud in today's online marketplaces. However, we are dedicated to keeping your information private and secure. Kelly Moore Bag is 100% in contract with Paypal, the leading funding company for top corporations in the domestic USA. Paypal uses the latest anti-fraud technology to help fight against fraud and spammers and will NEVER share your financial information with merchants and/or private companies. Here at kellymoorebag.com we will never sell your personal information to anyone.